Take a more in-depth look at key organizational improvement issues and challenges in articles and papers written by our experienced team.

Stop Solving Your Business Problems

Make the critical shift from solving problems to challenging people to deliver real results.


03.03.08  Keith Michaelson

Using CAIDI as a Leading Indicator

Connecticut Light and Power (CL&P) was able to achieve significant improvement in outage response, as measured by CAIDI (Customer Average Interruption Duration Index), by shifting from solving technical problems to coordinating responses to outage events more effec…


05.09.05  Keith Michaelson

Results in 100 Days

It is possible to make significant progress on critical business issues in chunks of 100 days or less. Learn how to shift the mindset in your organization to thinking of Rapid Results as a fundamental approach to management and as a business culture.


Leadership Development on the Job

Who has time to send senior managers off on leadership retreats anymore? Make them learn by doing.