Experimentation, Learning, and Iteration Drives Talent Outcomes
Following the discovery phase, Rapid Results teams of operators in each market set out to test new strategies to address their talent challenges.
One team hosted a series of in-store recruiting events, which they advertised through creative signage, social media posts, and word of mouth campaigns. After each event, they debriefed and tweaked the promotional approach to improve the quality and quantity of potential recruits.
Another team created a partnership with an online leadership development platform to entice high potential hires. They also developed a chain-specific learning curriculum to quickly build competencies in restaurant-specific focus areas – labor management, day-to-day operations, flow of food and cost, etc.
A third team created the “ultimate employee onboarding experience.” Operators assigned ambassadors to all new hires to make them feel welcome. Freshly minted team members also received a number of free meals that they could give away to friends and family, who were also invited to dinner parties to celebrate one-month employment anniversaries.